ASH SMITH REAL ESTATE LIMITED
Terms and Conditions
Important Legal Agreement: These Terms and Conditions constitute a binding legal agreement between you and ASH SMITH REAL ESTATE LIMITED for the use of ESTATE ASH SMITH REAL ESTATE services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by all provisions contained herein.
Agreement Date: July 10, 2025
Governing Law: England and Wales
User Obligations & Legal Responsibilities
⚖️ Legal Conduct Requirements
Mandatory Compliance
- 1. Comply with all UK housing laws and regulations
- 2. Adhere to Animal Welfare Act 2006 provisions
- 3. Maintain valid Right to Rent documentation
- 4. Provide truthful information in all dealings
- 5. Respect property owner rights and requirements
Prohibited Activities
- ✗ Misrepresenting pet ownership or behavioural status
- ✗ Engaging in fraudulent rental applications
- ✗ Violating data protection or privacy laws
- ✗ Harassing landlords, agents, or other users
- ✗ Using services for illegal or unauthorized purposes
📋 Content Guidelines & Restrictions
Acceptable Content Standards
All information, photographs, and communications must meet professional standards and legal requirements:
- • Accurate pet descriptions and behaviour
- • Current vaccination and health records
- • Professional and respectful language
- • Appropriate photographs of pets
Age Restrictions & Requirements
Services are restricted to individuals aged 18 years or older. Minors may not create accounts, submit applications, or engage in rental agreements through our platform. Parental consent does not override this age restriction for legal liability reasons.
Liability Limitations & Warranty Disclaimers
⚠️ Important Legal Disclaimers
Property Verification Limitation: While we conduct thorough property assessments, we cannot guarantee the suitability of any property for your specific pet's needs. Final suitability decisions remain your responsibility as the pet owner.
Third-Party Relationships: We act as intermediaries between tenants and landlords. We are not responsible for landlord decisions, property conditions discovered after occupancy, or disputes arising from tenancy agreements.
🚫 Warranty Disclaimers
Service Availability
Services are provided "as is" without warranty of uninterrupted availability or error-free operation.
Property Outcomes
We cannot guarantee successful property acquisition or landlord acceptance of pet-owning tenants.
Third-Party Content
Property information provided by landlords is not warranted for accuracy or completeness.
💰 Liability Limitations
Maximum Liability
Our total liability is limited to the amount paid for services in the 12 months preceding any claim.
Consequential Damages
We exclude liability for indirect, consequential, or punitive damages including lost profits or opportunities.
Pet-Related Issues
No liability for pet behaviour, health issues, or property damage occurring after tenancy commencement.
🛡️ Force Majeure Provisions
We are not liable for service interruptions or inability to perform obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, government actions, pandemic restrictions, telecommunications failures, or significant changes in rental market conditions.
Legal Information & Dispute Resolution
⚖️ Governing Law & Jurisdiction
Applicable Law
These Terms and Conditions are governed by the laws of England and Wales, without regard to conflict of law principles.
Court Jurisdiction
Any legal proceedings must be brought in the courts of England and Wales. You consent to the exclusive jurisdiction of these courts.
Consumer Rights
Nothing in these terms affects your statutory rights as a consumer under UK consumer protection legislation.
🤝 Dispute Resolution Procedures
Initial Contact
Contact us directly to discuss any concerns or disputes. Most issues can be resolved through direct communication.
Formal Complaint
If initial contact doesn't resolve the issue, submit a formal written complaint detailing the dispute and desired resolution.
Mediation
For significant disputes, we may recommend mediation through an approved UK mediation service before legal proceedings.
📋 Severability Clause
If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remainder of these terms shall remain in full force and effect.
🔄 Terms Modification Policy
We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated via email and website notification at least 30 days before taking effect. Continued use of our services after changes constitute acceptance of the modified terms.
Legal Inquiries & Support
For questions about these Terms and Conditions, legal obligations, or dispute resolution, please contact us using the information below. Our legal compliance team is available during business hours to assist with all legal inquiries.
Legal Department
Compliance & Legal Inquiries
Response within 48 hours
Phone Contact
+44 179 241 6513
Monday - Friday, 9AM - 6PM
Registered Office
Swansea, Wales SA7 9PE
Company Registration Required
ASH SMITH REAL ESTATE LIMITED is registered in England and Wales. All legal disputes subject to English Law and jurisdiction of English courts.