Our Mission: Every Pet Deserves a Home
Since 2018, we've been breaking down barriers for pet families across the UK. Founded by property experts who believe pets are family, not obstacles.
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From Personal Struggle to Professional Solution
It started with frustration. Meadhbh, a RICS certified surveyor, spent months searching for a rental that would welcome her rescue Border Collie, Finn. Despite having excellent references and stable income, property after property rejected her application solely because of Finn.
That experience revealed a fundamental flaw in the rental market: landlords and letting agents often had blanket "no pets" policies without understanding the reality of responsible pet ownership. Meanwhile, pet families faced endless rejections despite being ideal tenants.
Partnering with fellow property expert Rowan Blackwood, they established ASH SMITH REAL ESTATE LIMITED with a simple mission: create a bridge between responsible pet families and understanding landlords.
Our Founding Principles
- ✓ Pets are family members, not property risks
- ✓ Education creates understanding between all parties
- ✓ Professional expertise ensures quality outcomes
- ✓ Transparency builds lasting relationships
Seven Years of Growth
Scientific Property Assessment
Our property evaluation follows veterinary behaviorist guidelines and housing research. We assess noise levels, natural light, ventilation, and space optimization based on animal welfare standards.
- • Sound level measurements for noise-sensitive pets
- • Garden security evaluation protocols
- • Material safety assessments
Professional Standards Framework
RICS certified processes ensure consistent, professional service delivery. Our framework incorporates best practices from property management and animal care industries.
- • GDPR compliant data handling procedures
- • Professional indemnity insurance coverage
- • Continuous professional development requirements
Precision Matching Algorithm
Proprietary compatibility system considering pet behaviour, property features, and landlord preferences. Data-driven matching improves success rates significantly.
- • Multi-factor compatibility scoring
- • Predictive success probability calculations
- • Continuous algorithm refinement
Success Rate
Of clients successfully housed within 30 days
Client Rating
Average satisfaction score from independent reviews
Average Saving
Per client compared to self-searching
Days Average
From first contact to signed tenancy
For Pet Families
- • 85% reduction in application rejections
- • 60% faster property identification
- • £2,400 average annual stress reduction value
- • 95% tenant retention rate after first year
For Landlords
- • 40% longer average tenancies
- • 25% reduction in property damage claims
- • 90% tenant satisfaction scores
- • £1,200 average annual profit increase
Market Impact
- • 200+ landlords converted to pet-friendly
- • £5.2M additional rental market value created
- • 15% improvement in local area pet acceptance
- • 500+ properties added to pet-friendly stock
Meadhbh Sullivan
Founding Director & RICS Surveyor
RICS certified surveyor with 12 years property experience. Founded ESTATE ASH SMITH REAL ESTATE after struggling to find rental accommodation for her rescue Border Collie. Specializes in property assessment and landlord education programs.
Rowan Blackwood
Co-Founder & Client Relations Director
Former lettings agency manager with 10 years experience in tenant relations. Expert in multi-pet household solutions and complex accommodation needs. Passionate advocate for responsible pet ownership.
Cerys Pemberton
Animal Behaviour Consultant
Certified animal behaviourist with veterinary background. Develops pet assessment protocols and advises on property modifications for different pet needs. Specializes in exotic pet accommodation requirements.
Professional Accreditations
RICS Certification
Royal Institution of Chartered Surveyors membership ensuring professional property expertise and ethical standards.
Professional Insurance
£2 million professional indemnity and public liability insurance providing complete protection for all services.
GDPR Compliance
ICO registered with comprehensive data protection protocols safeguarding all client and pet information.
Quality Assurance
ISO 9001 inspired quality management system with regular audits and continuous improvement protocols.
Safety & Security Protocols
Property Verification
All properties undergo 47-point safety inspection including garden security, toxic plant identification, and escape route assessment.
Landlord Screening
Comprehensive landlord verification including property ownership, insurance status, and pet acceptance genuineness.
Emergency Protocols
24/7 emergency support system with veterinary contacts and alternative accommodation arrangements for crisis situations.
Ongoing Support
Post-placement monitoring and support including quarterly check-ins and dispute resolution services.
Ready to Experience Expert Pet-Friendly Service?
Join the 1,200+ families who've found their perfect pet-welcoming homes through our professional expertise. Your pets deserve a home that truly welcomes them.
Professional Consultation
Get expert assessment of your pet's needs and property requirements from our RICS certified team.
Guaranteed Results
94% success rate with full refund guarantee if we can't find suitable properties within 30 days.