ASH SMITH REAL ESTATE LIMITED
Terms of Service
These Terms of Service govern your use of ESTATE ASH SMITH REAL ESTATE services provided by ASH SMITH REAL ESTATE LIMITED. By accessing our website or using our services, you agree to be bound by these terms. Our services focus on connecting pet owners with suitable rental properties across the United Kingdom.
Effective Date: July 1, 2025
Last Updated: July 25, 2025
Service Usage Terms
✅ Acceptable Use Policy
- 1. Use our services solely for finding legitimate pet-friendly rental accommodation
- 2. Provide accurate and truthful information about yourself and your pets
- 3. Respect landlords, property owners, and other service users
- 4. Comply with all applicable UK housing and animal welfare laws
- 5. Maintain professional conduct during property viewings and communications
🚫 Prohibited Uses
- • Providing false information about pet ownership, behaviour, or vaccination status
- • Using services for illegal activities or unauthorized business purposes
- • Attempting to circumvent landlord screening processes or requirements
- • Harassing or intimidating property owners, agents, or other users
- • Violating intellectual property rights or attempting to reverse-engineer our systems
📋 Service Access Requirements
Basic Requirements
- • Minimum age of 18 years
- • Legal right to rent in the UK
- • Valid contact information
- • Legitimate pet ownership
Fair Usage Guidelines
- • Reasonable inquiry frequency
- • Genuine interest in properties
- • Timely response to communications
- • Respectful interaction with staff
Account and Access Terms
👤 Account Creation
Registration Process
While formal account creation is not required for basic website browsing, accessing our full services requires providing contact details and pet information through our consultation process.
Information Accuracy
You are responsible for maintaining accurate and up-to-date information about yourself, your pets, and your housing requirements.
Contact Obligations
You must respond promptly to communications regarding property opportunities and maintain active contact details.
🔐 Security Responsibilities
Data Protection
Safeguard any login credentials or access codes provided. Notify us immediately of any unauthorized access or security breaches.
Service Suspension
We reserve the right to suspend access for violations of these terms, fraudulent activity, or failure to meet payment obligations.
Multiple Accounts
Creating multiple accounts to circumvent restrictions or obtain duplicate services is prohibited and may result in service termination.
Service Availability & Limitations
⏰ Service Uptime & Maintenance
Website Availability
Phone Support Hours
Email Response Time
We aim for 99.9% website uptime but may perform scheduled maintenance during off-peak hours. Emergency maintenance may occur without prior notice to ensure system security and functionality.
🌍 Geographic Coverage
Primary Service Areas
- ✓ England - All major cities and towns
- ✓ Wales - Including Cardiff, Swansea, Newport
- ✓ Scotland - Major urban areas
- ✓ Northern Ireland - Belfast and surrounding areas
Service Limitations
- • Rural areas may have limited options
- • Property availability varies by region
- • Some exotic pets have fewer suitable properties
- • Seasonal variations in rental market
🔄 Service Modifications & Updates
We continuously improve our services and may modify features, pricing, or availability. Significant changes will be communicated through:
Email Notifications
Website Announcements
Direct Contact
30-Day Notice
Intellectual Property & Content
🏠 Content Ownership
Our Content
All website content, including text, graphics, logos, property descriptions, and evaluation methodologies, are owned by ASH SMITH REAL ESTATE LIMITED and protected by UK copyright law.
Property Images
Property photographs and floor plans are used with permission from landlords and property owners. Unauthorized reproduction is strictly prohibited.
Trademarks
"ESTATE ASH SMITH REAL ESTATE" and related branding elements are trademarks of ASH SMITH REAL ESTATE LIMITED and may not be used without written permission.
📝 User-Generated Content
Content License
By providing pet information, photos, or testimonials, you grant us a non-exclusive license to use this content for service delivery and marketing purposes.
Content Standards
All user-provided content must be accurate, appropriate, and not infringe upon third-party rights. We reserve the right to remove inappropriate content.
Copyright Compliance
Users must not upload copyrighted images or content without proper authorization. We respond promptly to valid copyright infringement notices.
Questions About These Terms?
If you have any questions about these Terms of Service or need clarification about any provisions, please don't hesitate to contact us. We're here to help ensure you understand your rights and obligations.
Phone Support
+44 179 241 6513
Mon-Fri 9AM-6PM
Email Inquiry
Use our contact form
Response within 2 hours
Office Location
Swansea, Wales
By appointment only